Need more support?
We're here to help if you have any other questions. Please fill out this form in as much detail as possible to help us answer your query.
We provide various building and development services to help you complete your project and get you connected to the network.
Help and resources
We provide a range of commercial services across our region. You can learn more and enquire about them here.
Useful Commercial links
Here you can access all the information you need about our retailer commitment, our policies, using the retailer portal, and more.
Useful Retailer Links
Here you'll find all the latest information on what's happening in our region including our current Pathfinder projects.
Useful Region Links
Here you can learn more about us and our ambitions and the people, organisations and policies that underpin our business.
We provide various building and development services to help you complete your project and get you connected to the network.
Help and resources
We provide a range of commercial services across our region. You can learn more and enquire about them here.
Useful Commercial links
Here you can access all the information you need about our retailer commitment, our policies, using the retailer portal, and more.
Useful Retailer Links
Here you'll find all the latest information on what's happening in our region including our current Pathfinder projects.
Useful Region Links
Here you can learn more about us and our ambitions and the people, organisations and policies that underpin our business.
Find out what's happening in your area,
reported incidents and planned works.
Trade effluent is any liquid waste discharged into our sewers from a business or industrial process on a trade premises.
For non-household customers, your retailers should be your first point of contact. For more information on how you choose your retailer, please visit the Open Water website.
This includes any wastewater derived from a production process or from washing down or cooling activities, including wastes from public-funded activities such as municipal landfills.
This can also be described as anything other than domestic sewage (toilet, bath or sink waste) or uncontaminated surface water and roof drainage (rainwater).
Section 141 of the Water Industry Act 1991 defines trade effluent as: 'any liquid, either with or without particles of matter in suspension in the liquid, which is wholly or partly produced in the course of any trade or industry carried on at a trade premises.'
Trade effluent includes wastewater from, but not limited to:
Trade effluent is highly variable in strength and volume and may contain substances that are a risk to people, our sewerage network, treatment processes and the environment. Controls are in place to reduce these risks.
Under Section 111 of the Water Industry Act 1991, it is an offence to discharge any matter likely to cause harm.
Biological treatment then uses bacteria and microbes to remove organic contaminants from wastewater.
Finally, the almost clean water goes through another settlement stage (clarification) to remove any remaining waste particles. In some cases, further treatment is required to meet stricter limits, where for example, we discharge into nutrient-sensitive watercourses or bathing waters. The treated final effluent is discharged back into the environment, where it is ready to go through the cycle all over again. You can also buy final effluent for industrial or business purposes.
We're here to help if you have any other questions. Please fill out this form in as much detail as possible to help us answer your query.
We have 31 wastewater treatment works that accept domestic waste, including cesspool and septic tank imports, throughout our region. We also accept a range of commercial, non-hazardous, liquid waste.
We have 31 wastewater treatment works in our region that accept a range of commercial, non-hazardous, liquid waste, including commercial sewage and tankered waste.
When using one of our commercial or domestic waste disposal sites, you'll need a key fob to access the logging equipment. Here you'll be able to apply for new or replacement key fobs.